Our Business:
Lebara is a telecommunications company providing services using the mobile virtual network operator (MVNO) business model to customers in the United Kingdom, Germany, Netherlands, France and Denmark. Additionally, Lebara has license agreements for the use of the brand in further four global markets Spain, Switzerland, Saudi Arabia and Australia with Nigeria launching soon.
Lebara was founded in 2001 with the intent to bring something new to the telecoms industry. Created by three entrepreneurs who migrated to Europe from Sri Lanka, the company name was formed from a combination of the founders’ surnames, and Lebara quickly became one of the fastest-growing MVNOs in Europe.
Lebara became private equity owned in 2017 and our current owners Waterland acquired the business in Nov 2024. Lebara is a business on a transformation journey which has and continues to achieve results and under our new ownership the business is moving from a consolidation phase to a growth phase.
Lebara’s business has evolved based on its customers’ needs, from providing international calls to the migrant community, to becoming a significant value challenger within the wider telecoms category. Lebara offers prepaid and SIM-only mobile tariffs, and in 2017, Lebara launched its first postpaid monthly contract SIMs in the Netherlands. Lebara operates under the Full MVNO model in France and Germany and Light MVNO model in its other markets with the UK and the Netherlands preparing to move to full MVNO. .
Lebara’s purpose is to consistently provide customers with a better value alternative to the established category players. Lebara supports its 5.3 million customers with a reliable network offering and exceptional customer service (Trustpilot average of 4.7 across the main 5 markets), at an affordable price, all of which makes Lebara the smarter way to connect.
Role Summary:
This is a new and exciting role working in a digital telecoms business. The Talent and Acquisition Manager will be responsible for owning the hiring process by managing expectations and using innovative sourcing strategies to attract and secure top talent. Lebara is a technology business, so you will use your technical knowledge/skills within the Technology recruitment and also support the wider functions i.e. finance, commercial etc
Responsibilities:
1. Liaise with hiring managers to assess, challenge, and define their recruitment needs when the ‘need to recruit’ arises, to commence the recruitment approval process if appropriate.
2. Provide training, information, and support to hiring managers as required at the start of the recruitment process and throughout to ensure they understand our policies, procedures, and systems and adhere to them.
3. Utilise recruitment expertise and industry knowledge to support the hiring manager in producing a job description/vacancy brief that clearly defines the scope of the role required / ideal candidate
4. Conduct market research to establish the salary range for every vacancy to ensure that recruitment for both new and replacement roles is in line with market rates.
5. Liaise with the HR Manager / Director of People on any salary anomalies identified as a result of salary benchmarking for new roles
6. Ensure that financial budget checks and Senior Leadership Team approval have been obtained before a vacancy goes live
7. Ensure the recruitment approval process is completed in full and all appropriate steps have been followed before commencing recruiting.
8. Liaise with brand and comms to promote the vacancy internally and externally, and utilise this and networks to drive referrals and direct applicants where possible
9. Ensure that hiring managers are working with the most appropriate recruitment agencies for their vacancies and that all recruitment agents have been vendor onboarded and fully briefed on Lebara and any vacancy placed with them
10. Review and refresh our recruitment agency preferred supplier list on a regular basis to ensure agents are representing Lebara in the best light and that competitive agency fees and terms are in place
11. Build and maintain good working relationships with all recruitment agents ensuring they have a good understanding of Lebara both in terms of culture and career opportunity.
12. Utilise the full functionality of our Applicant Tracking System (ATS) e.g. filtering applicants, shortlisting candidates, interview booking etc, to help streamline the recruitment process and reduce hiring managers workload.
13. Monitor vacancy progress ensure the hiring manager owns and conducts the recruitment process but support is given where needed to keep recruitment on track
14. Produce and maintain weekly recruitment metrics to enable the HR team to monitor recruitment e.g. volume of recruitment, vacancy progress, applicant profiles etc and assist the team in identifying any additional actions required/ potential process improvements.
15. Assist with monitoring the diversity of our job applicants and utilise this data to identify any improvements required and recommend changes to the recruitment process to attract candidates from a wider pool if required.
16. Ensure that our recruitment process adheres to our commitment to equality, diversity and inclusion (ED&I) and aligns with our ED&I Policy.
17. Ensure that there is a ‘quality control’ in place so that the right candidate has been selected prior to a job offer being made both from an ED&I and cultural fit perspective.
18. Promote our employer brand and propose and implement additional actions to raise awareness of Lebara as a great place to work