Talent Acquisition Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family.  We are truly a family, serving families. 

Job Summary:

The Talent Acquisition Specialist is responsible for full‑cycle recruiting in a fast‑paced, high‑volume environment, with a primary focus on call center and customer support roles. This position plays a key role in sourcing, screening, interviewing, and hiring talent to meet rapid staffing needs. The ideal candidate thrives in a dynamic environment, communicates effectively, and builds strong relationships with candidates and hiring managers. This is a fully remote role that requires strong organizational skills, a high sense of urgency, and the ability to manage multiple priorities simultaneously.

Key Functions/ Basic Duties:

• Communicate with Talent Acquisition Manager and hiring managers to understand staffing needs and align recruitment efforts accordingly.
• Handle full-cycle recruitment for high‑volume call center positions, including sourcing, screening, interviewing, and coordinating offers.
• Develop and execute effective recruiting strategies to attract qualified candidates for both immediate and long‑term hiring needs.
• Utilize various sourcing methods such as job boards, social media, resume databases, employee referrals, and networking.
• Conduct phone screens and interviews to evaluate qualifications, skills, experience, and cultural fit.
• Maintain consistent communication with candidates throughout the hiring process to ensure a positive candidate experience.
• Track and update candidate activity within the applicant tracking system (ATS) in a timely and accurate manner.
• Ensure compliance with company policies, hiring best practices, and applicable employment laws.
• Schedule background screens, fingerprinting, & drug screens.
• Conduct employment related skills testing.
• Create offer and rejection letters.
• Make sound hiring recommendations.
• Stay abreast of evolving recruitment best practices and legislation.
• Deliver exceptional hiring manager and candidate experience; Manage the candidate journey and act as a candidate advocate.
• Ensure thorough communication and timely feedback to candidates.
• Manage interviewer preparedness and effective interview format.
• Leverage all aspects of sourcing and candidate development including job posting, job board mining, internet sourcing, social networking, employee referrals, job fairs, and networking events.
• Manage candidate onboarding experience.
• Assist with HR related projects.
• Fully supports Company Mission and consistently exhibits and champions Company values.
• Ensures compliance with Company policies, SOC audit requirements and EEO, ADA guidelines.

Skills/Abilities:

• Effective communication skills; written and verbal
• Strong presentation skills
• Excellent customer service skills
• Possess excellent problem solving, organizational, interpersonal and motivational skills
• Ability to multitask and follow through with tasks to meet deadlines
• Ability to work independently with initiative
• Ability to maintain confidentiality and handle sensitive data
• Possesses an eagerness to learn the operations of the business and identify needed talent to fit the role and the culture

Education and/or Experience:

• Bachelor’s Degree (preferred) in related field, or equivalent experience.
• 2 years minimum recruitment experience.
• PHR or SHRM-CP, preferred.
• Must have working knowledge of labor and employment laws.
• Multi-state recruiting experience, preferred.

Computer Skills:

• Experience using applicant tracking software is a must.
• Proficiency using Workday a plus.
• Proficient in Microsoft Office products; Word, PowerPoint, Excel, Outlook

Language Skills:

Fluent in English. Bilingual Spanish speaker preferred.

Why You’ll Love It Here

• Mission with Meaning: Be part of technology that helps families and agencies thrive.
• Family Values: Work in a culture that puts people first.
• Entrepreneurial Energy: Freedom to innovate, experiment, and make an impact.
• Growing Platform: Join a company expanding its national footprint and evolving its brand.
• Modern Tools: Use AI and digital systems to bring creativity and efficiency together.

🌟 Join us in building technology that serves people—and helps change the world.

We are an Equal Opportunity Employer. We are a Drug-Free Workplace.