Talent Acquisition Advisor (Until Dec 2026)

Thanks for your interest in a new role at Department of Customer Service.

 Below are the details of the role we currently have available with a link to the role description for your review.

 If you are interested in the role, please hit the apply button to express your interest. You will be given the opportunity to upload an updated resume. This is a great chance to update and tailor your resume to this role.

 If you have any questions about this opportunity, please reach out to me on rodrigo.sandoval@customerservice.nsw.gov.au

 We have sent you this opportunity as you are in our Talent Pool - please do not share this link with other people.

Talent Acquisition Advisor

Office Locations: Haymarket, Parramatta, Newcastle or Gosford
Working arrangements: Hybrid arrangements available, with minimum 2 days in-office per week
Employment type: Full time, Temporary until December 2026
Hours: 35 hours per week (Flexible working arrangements can be considered) 
Salary: Clerk grade 7/8 - $113574 - $125720 plus super

 Are you a customer-centric talent acquisition specialist looking to make your move into a large government organisation?

 The Talent Team at the Department of Customer Service is seeking an experienced Talent Acquisition Advisor to drive our ongoing strategy to acquire talent, supporting organisational goals.

 You will have the opportunity to grow your professional career in an agile, dynamic, and collaborative environment, where you can innovate, add value, and make a positive impact in the team and across the multiple divisions of the Department of Customer Service. 

 The Opportunity 

 We are looking for an experienced Talent Acquisition Advisor to join our team, looking after a high-volume recruitment portfolio within Revenue NSW. 

 You as the Talent Acquisition Advisor will work in an agile environment managing volume and campaign recruitment requests as a member of the larger portfolio team.

 You will work closely with hiring managers to recruit talent and build and maintain Talent Pools. 

This role will see you provide exceptional recruitment advice, top notch candidate care and client engagement to deliver top talent across a variety of levels and roles.

 You are not afraid to be adaptable and hands on in finding proactive and strategic ways to provide advice and solutions to deliver a positive and successful recruitment process within your portfolios. 

 In this role you will: 

• Work on medium to large scale bulk recruitment campaigns
• Deliver strong candidate care when managing our Talent Pool programs
• Deliver end to end talent acquisition services in line with best practice, legislation and Public Service Commission guidelines.
• Design creative job adverts and talent sourcing strategies to attract top talent and meet tight project deadlines.
• Coach managers on best practice approaches and talent management strategies.
• Build and maintain strong relationships and influence hiring managers and decision makers at different levels 
• Interpret in-depth recruitment and industry reports to offer valuable insights and data-driven suggestions aimed at enhancing the decision-making process in recruitment 
• Work closely with the team to look at ways to improve current recruitment practices to support volume campaigns 

About you:

 To succeed as a Talent Acquisition Advisor, you will have a unique blend of experience including: 

• Sound experience managing the end-to-end recruitment life cycle including an understanding of compliance/privacy requirements. 
• Experience in managing or coordinating recruitment projects within a high-volume or bulk recruitment environment will be beneficial
• Strong attention to detail and organisational skills, particularly in written and verbal communication such as creating strategic recruitment campaigns and job ads
• Experience working autonomously and collaboratively within a team with high volume recruitment needs.
• Exceptional communication and relationship-building skills, allowing you to effectively collaborate with diverse stakeholders at all levels, including senior executives.
• Ability to manage difficult conversations and maintain strategic integrity, whilst working in a changing environment.
• Demonstrated experience creating exceptional candidate and client experiences throughout the recruitment journey
• Undertake a range of administrative service in line with best practice methodology’s, legislative and Public Service Commission guidelines

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday, April 9th, 2026 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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