Senior Talent Acquisition Lead

Senior Talent Acquisition Lead

Clerk Grade: 9/10
Salary Range: $129,464 - $142,665 + super
Employment Type: Full-Time, 35 hours per week. Temporary opportunity until 31 October 2026 
Office locations: Sydney CBD, Parramatta, Gosford, or Newcastle. Hybrid and flexible working arrangements

 About the role 

 Reporting to the Manager, Talent Acquisition, you will lead a team of Talent Advisors to deliver end-to-end recruitment services across the Department of Customer Service (DCS). This is a strategic role where you will drive proactive sourcing strategies, champion best practice recruitment, and enable superior talent outcomes for our agencies. 

 You will partner closely with senior leaders and People & Culture teams, ensuring compliance with NSW Public Sector guidelines while fostering innovation and continuous improvement. 

 Key responsibilities include: 

•  Lead and manage the delivery of talent acquisition services in line with best practice, legislative requirements, and Public Sector guidelines. 
•  Develop and implement contemporary sourcing strategies, policies, and processes to improve quality and timeliness of outcomes. 
•  Build strong stakeholder relationships to support hiring activities across the cluster. 
•  Use data and analytics to inform decision-making and drive continuous improvement. 
•  Lead, coach, and develop a team of Talent Acquisition Advisors. 
•  Manage projects and initiatives that enhance recruitment capability and candidate experience. 

 About you 

 You are an experienced recruitment leader who thrives in a fast-paced environment and is passionate about delivering exceptional talent outcomes. You bring: 

•  Demonstrated experience leading a Talent Acquisition team. 
•  Leadership experience with the ability to coach, mentor and develop team members 
•  Strong analytical skills and ability to make data-driven decisions. 
•  Excellent communication skills, including the ability to influence and present to senior stakeholders. 
•  A collaborative and solutions-focused approach to problem-solving. 
•  Knowledge and/ or experience working with the NSW Public Sector will be highly regarded.  

 What we offer 

•  Clerk Grade 9/10 salary range: $129,464 - $142,665 + 12% superannuation (commensurate with experience).
•  35-hour working week with flex leave options. 
•  Flexible, hybrid working arrangements. 
•  Access to learning and development tools for ongoing professional growth. 
•  Health and wellbeing programs. 

 About DCS 

 The Department of Customer Service is transforming the way NSW Government agencies interact with customers. We are committed to putting the customer at the centre of everything we do and leveraging technology to deliver better services. Our values - accountability, trust, service, and integrity - drive our culture and initiatives. 

 How to apply 

 To start your journey towards joining us, please click on the link below and attach your resume (max 5 pages).

 A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. 

 For any enquiries related to the role or recruitment process please contact Georgia Browning, Talent Acquisition Manager – Georgia.browning@customerservice.nsw.gov.au   

Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday, November 21st, 2025 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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