The Talent Management Specialist collaborates and provides hands-on support to their assigned People Business Partner Pod to provide support and guidance to their assigned client group(s), responding to questions as well as coordinating across the People, Payroll, and Employee Relations teams.
Primary Duties:
- Collaborate with Sr. People Business Partners to support the employee lifecycle for assigned departments:
- Provide guidance to employees around general HR related questions, coordinating with other teams as appropriate
- Provide coaching to People Managers to impact the engagement, development, and retention of talent
- Utilize data to derive insights on people trends to recommend, implement, and manage projects and programs
- In partnership with the broader People Team and function leads, develop career pathways and mapping; proactively assess team and manager development needs, make recommendations, and implement appropriate solutions
- Manage the offboarding and transfer process for all departing employees ensuring a seamless employee experience:
- Manage the offboarding process & reference guides for employees and managers; coordinate with Employee Relations for involuntary terminations
- Administer exit interviews. Report quarterly to internal People teams and business lanes on common themes and action plans.
- Oversee the employment change communication and coordination, ensuring a seamless transmission of finalized employment changes from People Managers to People Business Partners to People Operations for processing
- Special projects related to the employee lifecycle, including but not limited to:
- Partner with stakeholders to obtain People Team approval for employee exceptions to temporarily work abroad, ensuring adherence to company security policies.
- Other duties as assigned
Minimum Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 4+ years of human resources generalist or people operations experience
- Demonstrated analytical thinking, problem solving, and decision making skills. Critical thinker with success in developing innovative solutions to business issues.
- Outstanding verbal and written communication skills
- Ability to act with integrity, professionalism, and confidentiality.
- Proven ability to manage multiple, complex issues and prioritize projects concurrently
Preferred Qualifications:
- Experience supprting employees within call center operations
- Experience working with non-exempt employees, including knowledge of labor laws, timekeeping practices, and managing schedules and overtime requirements.
- PHR or SHRM-CP certification
- Healthcare or Technology industry experience
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.