Talent Acquisition Strategy and Operations Senior Associate (Contract)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

In recruitment and talent acquisition at PwC, you will focus on attracting and selecting top talent to join the organisation. You will play a crucial role in identifying and hiring individuals who align with PwC's values and contribute to its success.

The Opportunity 

As a Talent Acquisition Strategy and Operations Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: 

• Support managers in coordinating escalations, special exceptions and tracking timelines to ensure seamless resolution 
• Assist with large onboarding intakes by managing communications, documentation and candidate follow-ups to deliver an exceptional candidate experience 
• Collaborate with technology teams and vendors (HireVue, Workday, Phenom People, First Advantage) to troubleshoot issues, coordinate testing and support ongoing system enhancements 
• Contribute to quarterly business reviews by compiling data, preparing presentations and tracking KPIs to inform strategic talent acquisition decisions 
• Monitor vendor service delivery, flag performance gaps and help coordinate technical support resolution 
• Support the transition of current RPA solutions and Google tools to MS365 and Power Automate by assisting with testing, documentation and user training 
• Assist in the digital adoption of GenAI, Power Apps and MS365 across Talent Acquisition by researching use cases, building simple to complex automations and supporting pilot initiatives 
• Coordinate system testing activities including UAT planning, test script execution, defect tracking and stakeholder communication 
• Create and maintain process documentation, standard operating procedures and training materials to support operational excellence 
• Drive process improvements by mapping current workflows, identifying inefficiencies and recommending solutions that increase efficiency across Human Capital and Business Enablement 
• Partner cross-functionally with Human Capital teams and recruitment outsourced partners to align processes and improve talent acquisition deliverables 
• Prepare reports, dashboards and data insights to support informed decision-making across the team 

What You’ll Bring 

Your skills, knowledge, and experiences are what set you apart. Here's what we look for: 

• Progressive operational experience in HR operations, talent acquisition, or a related field 
• Hands-on experience with applicant tracking systems and HR platforms such as Workday, Phenom and HireVue 
• Demonstrated technical aptitude with experience in process automation, data analysis or system testing (UAT) 
• Strong project management skills with the ability to manage multiple priorities and deliver results on time 
• Experience creating process documentation, process maps and training materials 
• Familiarity with automation tools such as Power Automate, Power Apps or similar platforms; exposure to GenAI applications is an asset 
• Excellent communication and presentation skills, including the ability to train and present to large groups 
• Strong stakeholder management skills and a collaborative, team-oriented mindset 
• Understanding of recruitment and onboarding processes within a large, complex organization 
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer
• This is a 12-month full-time contract opportunity

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $60,600 - $100,900. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Applicant Tracking System, Behavioral Interviewing, Campus Placement, Candidate Management, Candidate Selection, Candidate Sourcing, Communication, Contract Negotiation, Creativity, Direct Recruiting, Embracing Change, Emotional Regulation, Empathy, Employee Referral Programs, End-to-End Recruitment, Escalation Management, Faculty Relations, Hiring Management, Hiring Manager Liaison, Inclusion, Intake Interviews {+ 30 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).