Talent Acquisition Manager – Multi-Site Operations

Position Summary

Diamond Braces is seeking a Talent Acquisition Manager to build and lead recruiting efforts across more than 50 orthodontic offices throughout the Tri State

This position is responsible for ensuring every office has the talent needed to achieve operational goals. The Talent Acquisition Manager will develop recruiting strategies, manage recruiting resources, build candidate pipelines, improve hiring quality, reduce turnover, and create accountability throughout the hiring process.

This is a hands-on leadership role for someone who understands high-volume recruiting in a multi-location environment. Experience in retail, hospitality, restaurant, customer service, healthcare, or other service-based industries is preferred.

The successful candidate will combine recruiting expertise, operational thinking, data analysis, and leadership to create a scalable recruiting system that supports continued company growth.

Essential Functions

Recruiting Strategy & Workforce Planning

• Develop and execute recruiting strategies

• Forecast hiring needs and workforce demands.

• Build recruiting plans based on growth objectives and turnover trends.

• Create sourcing strategies for difficult-to-fill positions.

• Maintain active candidate pipelines for critical roles.

Talent Acquisition

• Recruit and hire Treatment Coordinators, Dental Assistants, Office Managers, Client Relations Representatives, Billers, Orthodontists, General Dentists, and other operational support positions.

• Develop and execute sourcing strategies across job boards, LinkedIn, social media platforms, community outreach, networking events, professional associations, schools, and local recruiting partnerships.

• Build and manage a structured employee referral program to increase candidate quality and reduce hiring costs.

• Create recruiting campaigns across Facebook, Instagram, LinkedIn, Indeed, and other digital channels to attract passive and active candidates.

• Establish and maintain talent pipelines for critical and hard-to-fill positions.

• Conduct structured interviews and candidate evaluations using standardized hiring criteria.

• Present qualified candidates to hiring managers and guide the selection process.

• Manage the candidate experience from application through onboarding to ensure a positive and professional hiring process.

• Monitor recruiting source effectiveness and continuously optimize sourcing strategies based on hiring results, retention, and cost per hire.

• Develop relationships with local schools, colleges, training programs, and community organizations to create ongoing candidate pipelines.

Recruiting Operations

• Manage and optimize the Applicant Tracking System (UKG).

• Ensure recruiting processes are standardized across all locations.

• Monitor recruiter productivity and performance.

• Develop recruiting workflows, scorecards, and hiring standards.

• Maintain compliance with company policies and employment laws.

Analytics & Reporting

• Develop recruiting KPIs and performance metrics.

• Create and monitor recruiting dashboards using UKG and Power BI.

• Analyze recruiting effectiveness by source, location, recruiter, and position.

• Identify trends impacting hiring performance and turnover.

• Present recruiting performance reports to executive leadership.

Leadership & Accountability

• Train and develop recruiters and hiring managers.

• Establish hiring manager service level expectations.

• Monitor hiring manager responsiveness and compliance.

• Conduct recruiting audits and process reviews.

• Drive continuous improvement initiatives throughout the recruiting function.

Qualifications

• Bachelor's degree preferred.

• 5+ years of recruiting, talent acquisition, workforce planning, or recruiting operations experience.

• Experience supporting multiple locations.

• Experience hiring customer-facing employees.

• Experience with high-volume recruiting environments.

• Strong interviewing and candidate assessment skills.

• Experience with ATS platforms; UKG experience preferred.

• Experience with reporting tools such as Power BI, Tableau, or similar platforms.

• Strong analytical and problem-solving skills.

• Excellent communication and leadership abilities.

Preferred Backgrounds

Candidates from the following industries are strongly encouraged to apply:

• Retail Operations

• Hospitality

• Restaurant Groups

• Multi-Unit Service Organizations

• Healthcare Operations

• Call Centers

• Customer Service Organizations

Examples include Starbucks, Chick-fil-A, Marriott, Hilton, Enterprise Rent-A-Car, Target, Costco, Aldi, Trader Joe's, Disney, and similar multi-location organizations.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Time to Fill

• Open Position Aging

• Offer Acceptance Rate

• Recruiter Productivity

• Candidate Pipeline Health

• Hiring Manager Responsiveness

• Source Effectiveness

• Cost Per Hire

• New Hire Retention

• 30/60/90-Day Retention Rates

Compensation & Benefits

• Competitive Base Salary from $85,000 to $115,000 based on experience 

• Performance-Based Bonus Opportunity

• Health Benefits

• Paid Time Off

• Professional Development Opportunities

• Career Growth within a rapidly expanding organization

Why Join Diamond Braces

Diamond Braces is one of the largest orthodontic organizations in the Northeast. We are building scalable systems, developing future leaders, and creating opportunities for growth across our organization. This position offers the opportunity to directly influence the future workforce of a rapidly growing company while building a world-class talent acquisition function.