Specialist, Human Resources - Talent Acquisition

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.

Job Description

The HR Specialist is responsible for:

• Maping and reviewing current processes to streamline & make reccomendations
• Assessing current state of the internal customer experience and making improvements
• Applying technology and AI throughout all HR systems to create efficiencies
• Working collaboratively with stakeholders to collectively find best solutions
• Considering alternative approaches and fostering innovative ideas and solutions
• Exhibiting openness to meet with users/internal customers to gather feedback and apply changes
• Fostering continuous improvement

Talent Acquisition – The Talent Acquisition Specialist is responsible for ensuring a best-in-class onboarding experience.  They are critical in improving the new hire experience, improving and streamlining processes, and serving as a connector between our new hires and our hiring managers. Key attributes for this role include creativity, innovation, and a drive to make connections, ensuring a seamless onboarding experience. 

Essential Duties

• Owns internal processes within appropriate company and third-party systems.
• Serves as point of contact for essential internal human resources processes and provides customer service to new and current team members.
• Responsible for utilizing critical thinking skills and technology to assess and improve internal processes. 
  • This may include process mapping, research, development, and/or implementation.
• Develops and facilitates trainings, SOPs and other tools for internal customers to educate and develop leadership skills across the organization.
• Serves as point of contact with identified external vendors to ensure processes are running smoothly and to gather data for transactional updates, such as pre-employment screenings.
• Answers general human resources related questions, serving as on-call support for the People Team, as directed.
• Other duties, as assigned.

Education

Associate's Degree in Human Resources or Business Administration, required. Bachelor's degree, preferred.

Qualifications

• 3 or more years of administrative or Human Resources experience required.
• Experience in ATS and/or HRIS, required.
• Experience working with confidential information.
• Advanced computer skills.
• Proficient in Microsoft Office Suite. 
• Excellent communication skills—both written and verbal.
• Ability to work independently and multi-task.
• Excellent time management and problem-solving skills.
• Must be able to prioritize tasks and adjust to accommodate urgent needs.
• Ability to think critically and look for solutions.
• Project management experience, highly preferred.
• Bilingual in English and Spanish preferred.

EOE. E-Verify Employer.