HR Specialist - Leave Management & Talent Acquisition (Hybrid)

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance
• Flexible work schedules
• Pre-Tax & Roth 401(k) plan with company match
• Health Spending Accounts with company contribution & Flexible Spending Accounts
• Company Paid Short-term & Long-term disability
• Paid time off
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Paid Volunteer Time Off 

Job Responsibilities

35% Talent Acquisition: Serve as the primary recruiter for entry level roles within assigned business line(s) & provide recruitment support to other business lines & non-entry level roles as needed. Source candidates, conduct prescreens, and reference checks. Prepare offers under the direction of the Talent Acquisition Lead & HR leadership. Prepare & oversee pre-employment screening processes and escalate any areas of concern to the Talent Acquisition Lead & HR leadership. Participate in job fairs & hiring events & serve as primary lead when needed. Ensure HRIS & other pertinent trackers remain up-to-date throughout recruiting process.

35% Leave Management: Maintain expert, up-to-date knowledge in all stated/federal leaves (PSL, FMLA/PFL, etc.) as well as all Club policies/programs related to leaves. Oversee day-to-day leave management administration under the direction of HR leadership. Continuous review of current process/workflows to determine inefficiencies, redundancies, & opportunities to streamline. Provide HR leadership with detailed metrics & recommendations based on leave data and trends. Serve as the primary administrator and subject-matter expert for the Club’s leave management system, including system configuration support, case tracking, reporting, and user guidance.

10% Administrative: Maintain confidential associate files, personnel files, driver files, I-9’s and benefit files. Create new hire electronic files & ensure all required paperwork and documents are included. Compile and mail out separation packets & provide support with collection of Club-issued assets. Complete employment verification and unemployment claim inquiries. Assist with maintenance of badge system access, replacement of lost/misplaced badges, & creation of new hire badges. Review HRADMIN inbox and ensure all emails are addressed and/or escalated as necessary. Continuous review of current process/workflows to determine inefficiencies, redundancies, & opportunities to streamline.

10% Onboarding, Offboarding, & Engagement: Responsible for the administration, communication, & delivery of the Associate Recognition Program. Collaborate with HRBP(s) & Learning and Development Consultant(s) to conduct onboarding meetings for assigned business line(s) and support non-assigned lines as needed. Schedule & conduct exit interviews for assigned business lines, and share feedback/concerns with HRBP(s) and HR leadership. Rotate and deliver new hire orientation presentation as needed.

5% Compliance: Serve as primary administrator for Driver Qualification file creation & maintenance including; drug/alcohol test results, physical results/clearance, safety incidents, LENs notifications/abstracts, and other required items. Responsible for the tracking, recording, & administration of the Clubs' drug/alcohol testing pool & driver physicals. Act as primary administrator for LENs monitoring, ensure addition of new drivers/removal of separated drivers, and communication to HRBP(s) & HR Leadership of any notices. Stay current in all pertinent compliance areas such as leave management, talent acquisition, & DQFs; and share updates with HR leadership & peers to ensure the Club remains compliant. Recommend best practices and audit requirements to ensure Club is in compliance.

5% HRIS: Responsible for all data entry in HRIS for assigned business line(s) & provide support to non-assigned business lines as needed. Ensure change forms submitted are processed accurately, in a timely manner, and ticket status is kept up-to-date. Collaborate with HRBP(s) & HR Specialist(s) to respond to Associate inquiries related to HRIS login issues. Support future module integrations and document new processes.

Job Specific Requirements

• Ability to manage multiple competing priorities, shifting deadlines, and time-sensitive issues in a fast-paced environment.
• Demonstrated ability to communicate complex information clearly and professionally, and to collaborate effectively with Associates, managers, & HR leadership.
• Strong working knowledge of Microsoft Office products and HCM/HRIS platforms (UKG Pro/Ready and AbsenceSoft preferred).
• Experience working with external vendors or service providers, including escalating issues and ensuring service-level expectations are met.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive and compliance-related information.
• Demonstrated ability to work independently and with a team.
• Ability to identify and implement operational efficiencies in work processes, system processes, etc.
• Periodic travel within Club territory required
• SHRM-CP, PHR, and/or other relevant certifications a plus
• Equivalent education and/or certifications will be considered in lieu of experience
• Equivalent experience and/or certifications will be considered in lieu of degree

Physical Requirements

*Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
*Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
*Must be able to lift, carry, push, pull a maximum of 30 lbs

Starting Range: $26/hr - $30.69/hr

This position does not offer visa sponsorship now or in the future.