Head of Talent Acquisition - Product, Tech & Digital Enablement

As a Head of Talent Acquisition at Trustpilot, you will be responsible for translating organisational strategy into actionable talent plans, owning the end-to-end hiring strategy for our Product, Tech & Digital Enablement functions. You will work directly with the Technology Steering Committee and other cross-functional areas to anticipate needs, shape plans, and oversee delivery across regions. 

This integral role demands an outstanding leader with experience managing a Product, Tech & Digital Enablement TA team, focused on strategic planning, TA transformation, innovation, and ensuring strong operational delivery. You will be instrumental in leading, developing, and growing a team of TA Partners, ensuring we secure the diverse, high-calibre talent essential for Trustpilot’s next phase of scale.

What you’ll be doing:

• Own the end-to-end hiring strategy for our Product, Tech & Digital Enablement functions, serving as the subject matter expert on market trends and talent availability.
• Act as a true strategic partner to the Product, Tech & Digital Enablement Leadership Teams, regularly presenting on talent risks, opportunities, and strategic progress against hiring objectives.
• Lead and own a defined category of talent acquisition projects across the entire TA function, ensuring consistent, scalable practices that support all functional hiring teams.
• Lead the design and execution of proactive sourcing pipelines and market maps ahead of hiring demand, ensuring the business stays ahead of future capability needs and succession risks.
• Develop deep knowledge of the Product, Tech & Digital Enablement organisation’s operating model, revenue motions, and talent requirements, using these insights to shape strategic hiring recommendations.
• Collaborate closely with Business Partners (BPs) and Workforce Planning to proactively anticipate future talent needs and ensure the successful and timely delivery of all hiring goals across relevant regions.
• Lead, develop, and grow a dedicated team of TA Partners aligned to the Product, Tech & Digital Enablement function, elevating their capability in strategic sourcing, market insight, and consultative stakeholder management.
• Be a key member of the TA Leadership team, actively championing and implementing initiatives to evolve TA practices that raise the bar.
• Confidently influence and advise business stakeholders on effective recruitment best practices, resource allocation, and inclusive hiring methodologies.
• Drive and report on key TA metrics (e.g., Time-to-Hire, Quality of Hire, Diversity) to ensure accountability and continuous process improvement.
• Stay deeply connected to the external Product, Tech & Digital Enablement talent market, bringing insights on industry trends, competitive dynamics, and emerging talent behaviours to the Product, Tech & Digital Enablement Leadership Team and wider TA organisation.

Who you are:

• Extensive experience leading and managing Talent Acquisition teams across multiple regions or markets.
• Deep expertise in driving TA innovation; demonstrated ability to work autonomously and strategically evolve existing policies and procedures 
• Proven capability to integrate TA strategy with other key functions, particularly Workforce Planning and senior Leadership, ensuring proactive resource allocation, risk mitigation, and the timely delivery of talent aligned with future business needs.
• Profound subject matter expertise in all elements of Talent Acquisition, utilising solid networking and innovative sourcing methodologies to map the competitive talent landscape and inform organisational decision-making.
• Proven ability to lead and drive high-impact projects across the TA function.
• Ability to coach, mentor, and actively develop TA Partners, significantly elevating their expertise in strategic sourcing and consultative stakeholder management.
• Strong business acumen with the ability to understand business performance drivers, identify capability gaps, and translate functional insight into forward-looking talent strategies.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Hybrid work setup. 2-3 days in a Central London office complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

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