Head of Talent Acquisition - Americas

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! 

DESCRIPTION  

As the Head of Talent Acquisition - Americas, you will be a strategic business partner, driving talent acquisition strategies that directly impact growth, innovation, and operational success. This role goes beyond recruiting— it’s about shaping the workforce that powers Sinch’s growth and long-term success. 

You will collaborate with senior business leaders, HR partners, and the global TA team to design and implement scalable, data-driven hiring strategies that align with workforce needs and business objectives. This is an opportunity to play a part in shaping the future of our talent acquisition function, enhance employer branding, and optimize hiring processes to drive business performance. 

This role will report to the Head of Global Talent Acquisition & APAC HR, based in Australia. 

• Develop and execute a regional TA strategy aligned with business goals, workforce planning, and hiring objectives. 

• Partner with global TA leadership, specifically our Head of Talent Acquisition, EMEA & APAC, to drive best practices, contribute to global talent initiatives, and ensure alignment across all regions. 

• Provide strategic advisory to business leaders on hiring trends, workforce planning, and talent market insights. 

• Lead and develop a team of TA professionals across the United States and Brazil, fostering a high-performance culture. 

• Optimize recruitment processes, tools, and technologies to enhance efficiency, scalability, and data-driven decision-making. 

• Implement innovative sourcing, assessment, and selection methodologies to attract top talent. 

• Collaborate with TA leadership to refine key recruitment metrics, continuously enhance hiring strategies, and measure their impact on business outcomes. 

• Co-lead global recruitment operations, ensuring a seamless, efficient, and high-quality experience for both candidates and hiring teams. 

• Ensure that recruitment processes are objective, consistent, and free of bias, leveraging structured interviewing and assessments. 

• Lead the recruitment of executive roles where required to ensure our Global Leadership Team has the required support.  

REQUIREMENTS  

• 8+ years of experience in talent acquisition, with at least 2 years in a leadership capacity preferred.  

• Experience working in a global matrix environment. 

• Demonstrated ability to lead, develop, and grow high-performing TA teams, fostering a culture of learning, collaboration, and accountability.  

• Strategic problem-solver with strong stakeholder management and influencing skills. 

• Proven track record of driving talent strategies that impact business growth and transformation. 

• Strong knowledge of HR technology (Oracle is a plus), and recruitment analytics. 

• Deep experience in scaling recruitment functions in complex, fast-paced, and evolving environments. 

• Exceptional ability to translate business needs into effective hiring solutions. 

• Bachelor’s degree in HR, Business, or related field preferred.  

OUR HIRING PROCESS  

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!