Customer Experience (CX) Human Resources & Talent Acquisition Professionals

At TDS Global Solutions, we partner with some of the most respected Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations across the United States and around the world. Our clients trust us to identify exceptional Human Resources and Talent Acquisition professionals who help attract, develop, and retain the talent that powers high-performing customer experience organizations.

We are actively supporting multiple client engagements while continuously building relationships with experienced HR and Talent Acquisition professionals for current and upcoming opportunities. Many of the organizations we represent rely on us to identify outstanding talent before positions are publicly announced, giving qualified candidates access to confidential opportunities that may not be available through traditional job postings.

Whether you're an experienced Recruiter, HR Business Partner, Talent Acquisition Leader, HR Executive, or People Operations professional, we'd welcome the opportunity to learn more about your experience and career goals.

Why Apply?

When you apply, our recruiting team will review your background against both active and upcoming client searches across the Customer Experience outsourcing industry.

Qualified candidates may be considered for opportunities including:

• Talent Acquisition
• Executive Recruiting
• Human Resources
• HR Business Partner (HRBP)
• Employee Relations
• People Operations
• Learning & Development (L&D)
• Organizational Development
• Workforce Planning
• HR Leadership

As new opportunities become available, we proactively connect with professionals whose experience aligns with our clients' hiring needs, organizational culture, geographic preferences, leadership level, and compensation expectations.

Our goal is simple: build long-term relationships with exceptional HR professionals and connect them with organizations where they can make a meaningful impact.

What Happens After You Apply?

After you submit your application:

• Our recruiting team will review your experience against current and upcoming client engagements.
• Qualified candidates may be invited to participate in an introductory conversation to discuss their background, achievements, and career interests.
• Your profile will be retained for consideration as new opportunities become available.
• When we identify a role that aligns with your experience and goals, one of our recruiters will contact you to discuss the opportunity in greater detail.

Because many of our searches are confidential and client-driven, timing may vary based on business needs and the launch of new engagements.

**While we carefully review every application, submission does not guarantee an interview or immediate placement**

• Candidates must have recent Human Resources or Talent Acquisition experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization.
• Experience supporting one or more HR disciplines, including Talent Acquisition, Human Resources, HR Business Partnership, Employee Relations, Learning & Development, Organizational Development, Workforce Planning, or People Operations.
• Demonstrated success supporting the unique talent needs of Customer Experience organizations, including high-volume recruiting, operational scaling, rapid growth, or multi-site workforce environments.
• Experience supporting high-volume, fast-paced, or multi-site business environments.
• Strong knowledge of full-cycle recruiting, employee lifecycle processes, and HR best practices.
• Experience partnering with business leaders to support hiring strategies, workforce planning, employee engagement, and organizational growth.
• Excellent communication, relationship-building, and stakeholder management skills.
• Ability to manage multiple priorities while delivering exceptional candidate and employee experiences.
• Proficiency with Applicant Tracking Systems (ATS), HRIS platforms, and recruiting technologies.
• Authorized to work in the United States.

Who We're Looking For

We are seeking experienced Human Resources and Talent Acquisition professionals who have worked directly for Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) service providers.

Ideal candidates have experience supporting one or more of the following environments:

• Customer Care
• Contact Center Operations
• Technical Support
• Customer Service
• Customer Success
• Back Office Operations
• Digital Customer Experience
• Trust & Safety
• AI Operations
• Business Process Outsourcing (BPO)
• Shared Services
• Global Delivery Organizations

Experience supporting high-volume recruiting, multi-site operations, distributed workforces, or enterprise HR initiatives within the Customer Experience outsourcing industry is highly valued.

Skills, Technologies & Industry Experience We Frequently Recruit For

Our client engagements span Human Resources and Talent Acquisition leadership across the Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) industry.

Human Resources & Talent Acquisition

Talent Acquisition, Executive Recruiting, High-Volume Recruiting, Full-Cycle Recruiting, HR Business Partner (HRBP), Human Resources, People Operations, Employee Relations, Talent Management, Organizational Development, Learning & Development, Succession Planning, Employer Branding, Workforce Planning, Leadership Development, Compensation & Benefits, HR Compliance.

HR Technologies

Workday, SuccessFactors, UKG, ADP, Oracle HCM, BambooHR, Greenhouse, Lever, iCIMS, SmartRecruiters, Taleo, Workable, LinkedIn Recruiter, HRIS, ATS.

CX Industry Experience

Customer Experience (CX), Contact Center, Customer Care, Customer Support, Business Process Outsourcing (BPO), Shared Services, Global Delivery, Technical Support, Back Office Operations, Digital Operations, Trust & Safety.